GranaWin Privacy Policy

At GranaWin, we respect your privacy and are fully committed to protecting the personal data you share with us. This privacy policy explains how we collect, use, store and safeguard your information when you visit granawin.com, register an account, use the GranaWin app, or otherwise interact with our services. This policy is effective as of 01.01.2020 and applies to all visitors and registered players of GranaWin Casino.

Our platform is owned and operated by TechSolutions Group N.V., licensed and regulated under Curaçao eGaming and the Kahnawake Gaming Commission. By creating an account with Grana Win Casino or otherwise using our services, you acknowledge that you have read and understood this policy and consent to the practices described below.

Information We Collect

When you register for a GranaWin login, place a bet, request a withdrawal, or contact our support team, we may collect the following categories of information:

• We gather registration data, including your full name, date of birth, address, e-mail address and phone number
• We collect payment information necessary to process deposits and withdrawals, including card details, e-wallet identifiers or cryptocurrency wallet addresses
• We record identity verification documents, such as photos of your ID, proof of address, or a selfie with your ID, which we request on your first withdrawal
• We track your gaming activity, betting history, bonus usage and account balance to operate our services correctly
• We log technical data such as your IP address, device type, browser and operating system whenever you access granawin.com or the GranaWin app
• We store your communications with our customer support and complaints teams

Information Collected Through the GranaWin App

If you complete a granawin app download, we may collect device identifiers, push notification preferences and app usage statistics. We use this information to deliver features such as the subscription bonus for push notifications and to ensure the granawin mobile app functions properly across devices.

How We Use Your Information

We use the information we collect for the following purposes:

• We use your data to create and manage your account, process deposits and withdrawals, and verify your identity
• We use your information to apply the correct granawin bonus code, deliver your welcome bonus, no deposit bonus, or any other granawin promo code you redeem
• We use your gaming and betting data to enforce wagering requirements, bonus terms and withdrawal limits
• We use your contact details to send account notifications, respond to support queries, and process complaints submitted to complaints@granawin.com
• We use technical data to detect fraud, prevent multiple accounts, and confirm that only one account per family, address, e-mail, IP address, card or payment method is registered, as our terms require
• We use your information to confirm your eligibility, including verifying that you are at least 18 years old, or the legal age of majority in your jurisdiction, and that you are not registering from a restricted territory

Cookies and Tracking Technologies

We use cookies and similar technologies on granawin.com and within the GranaWin app to remember your preferences, keep you logged in, and analyse how our online casino is used. Our cookies help us understand which games, promotions and features are most popular, allowing us to improve the GranaWin online casino experience. You may adjust your browser settings to restrict cookies, although doing so may affect certain functions of our site.

How We Share Your Information

We do not sell your personal data. However, we may share information with trusted third parties in the following circumstances:

• We share data with payment providers and processors to complete deposits and withdrawals
• We share verification documents with identity checking services to confirm your age and identity
• We share information with our licensing authorities, Curaçao eGaming and the Kahnawake Gaming Commission, where required for regulatory compliance
• We share data with fraud prevention and anti-money laundering services to protect our players and our business
• We may disclose information where required by law, court order, or a legitimate request from a governmental authority

Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. Our security systems include encryption of sensitive payment data, restricted internal access to personal records, and regular monitoring of our systems for suspicious activity. While we work hard to protect casino GranaWin accounts, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period afterward to comply with our legal, regulatory and accounting obligations. Where your account has been inactive for 12 consecutive months, we may apply the applicable administrative fee as outlined in our terms, while continuing to retain your data as required by law. If your account is closed due to failed verification or breach of our terms, we may retain relevant records to comply with anti-fraud and regulatory requirements.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• You have the right to request access to the personal information we hold about you
• You have the right to request correction of inaccurate or incomplete data
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations
• You have the right to object to certain types of processing, including direct marketing
• You have the right to withdraw consent where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal

To exercise any of these rights, you may contact us at support@granawin.com. We aim to respond to all requests submitted through our Contact Us form within 24 hours, and formal complaints are reviewed within 30 days, with our decision sent to your registered account e-mail.

Eligibility and Restricted Territories

We only accept players who are at least 18 years old, or the legal age of majority in their country of residence, whichever is higher. Our registration system is configured so that a country missing from the registration form is closed for registration, and selecting another country to bypass this restriction is strictly prohibited. We reserve the right to confiscate winnings and permanently close accounts where a player has misrepresented their location or age. We do not accept registrations from a number of territories, and real-money play is further restricted in additional jurisdictions as outlined in our full terms and conditions. Players attempting a granawin canada registration should note that certain game providers, including NYX titles, are not available to Canadian players.

International Data Transfers

As an international online casino, we may transfer your personal data to servers and service providers located outside your country of residence. Wherever such transfers occur, we take appropriate steps to ensure your data continues to receive an adequate level of protection consistent with this privacy policy.

Children's Privacy

Our services are strictly intended for adults. We do not knowingly collect personal information from anyone under 18 years of age, or under the legal age of majority in their jurisdiction. If we become aware that we have collected data from a minor, we will take immediate steps to delete such information and close the associated account.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational needs. We encourage you to review this page periodically. Continued use of granawin.com or the GranaWin app after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this privacy policy, how we handle your granawin withdrawal, bonus granawin data, or any other aspect of your personal information, please reach out to our team. We are available 24/7 via live chat, and you can also contact us at support@granawin.com or, for complaints, at complaints@granawin.com. We are committed to addressing your concerns promptly and transparently.